Our process - How we work
We follow a straightforward, effective process to help small businesses implement practical AI solutions that deliver real results and ROI.

Discover
We begin by understanding your business needs and challenges. Our team works closely with you to identify areas where AI can make the biggest impact.
Through careful analysis of your operations, data, and processes, we identify opportunities for optimisation. We evaluate your existing systems and workflows to ensure seamless integration of AI solutions.
This phase concludes with a detailed proposal outlining specific AI solutions, expected benefits, and a clear implementation timeline.
Included in this phase
- Business analysis
- Process mapping
- Data assessment
- ROI projections
- Technical review
- Solution optimisation

Build
Using insights from the discovery phase, we develop customised AI solutions tailored to your specific needs. We focus on practical, cost-effective implementations that deliver real value.
Each project is assigned a dedicated project manager who ensures clear communication and keeps you updated on progress. We believe in transparency and collaboration throughout the development process.
We use proven AI technologies and frameworks, customising them to your specific requirements while ensuring scalability and ease of use for your team.
The team at Custom AI Solutions kept us informed at every step, making sure the AI system they built perfectly matched our needs.

Deliver
We ensure a smooth transition to your new AI solution through careful implementation and comprehensive training.
Our focus is on achieving measurable results quickly. We monitor the performance of your AI solution and make necessary adjustments to optimise its effectiveness.
We provide ongoing support and maintenance to ensure your AI solution continues to deliver value and adapts to your evolving business needs.
Included in this phase
- Training. Comprehensive training for your team to ensure they can effectively utilise and manage the AI solution.
- Integration. Seamless integration with your existing systems and workflows, minimising disruption to your operations.
- Support. Ongoing technical support and regular check-ins to ensure your AI solution continues to meet your needs.
Our values - Making AI accessible and practical
We believe AI should be accessible to businesses of all sizes. Our values reflect our commitment to delivering practical, effective solutions that create real value for our clients.
- Practical. We focus on real-world solutions that deliver tangible benefits and ROI for your business.
- Efficient. We optimise processes and implement solutions that save you time and reduce costs.
- Adaptable. Our solutions are customised to your specific needs and can grow with your business.
- Transparent. We maintain clear communication and ensure you understand how your AI solution works.
- Supportive. We provide ongoing support and guidance to ensure long-term success with your AI implementation.
- Innovative. We stay current with AI technologies while focusing on proven, reliable solutions for your business.